OUR POLICY:

Soap Plant / Wacko does NOT accept returns or exchange except for the following situations:

1.) An item of clothing your ordered doesn't fit.
2. ) The item that you ordered arrived damaged, defective, or is incorrect.

 If this is the case:

WHAT YOU DO:
* Contact us within 7 days of receipt of your package. You can call us at: +1(818)8354750 during business hours, or email us at KOSTA@CHURINGAWORLD.COM

*Give us the following information:

    Your name
    The name of the person who placed the order (if it wasn't you)
    Your order number
    The item that you're calling about (and its item number, if you have it) and what's wrong with it
    An email address where we can contact you.

 

WHAT WE DO:

After we get your  information, we will:
* Issue you a Return Authorization number

* Email you a form to print out, fill out, and include with your return.

* Email you a return label if the item is defective or incorrect. (If you are exchanging something, the shipping costs are your responsibility.)

 

WHEN WE RECEIVE YOUR ITEMS:
If the item is damaged, defective, or incorrect:

* We'll send a replacement or issue a refund immediately. (Please note: If the item arrived in a damaged shipping box, please keep the box. We'll want to make a claim with the shipping company, and they may want to see the box.)

IF YOU ARE EXCHANGING AN ITEM OF CLOTHING:
 * Tell us what you want in exchange. Be sure to include color and/or size, if applicable. (You can exchange your item for anything in the store.)

 * If the item is less expensive, we will put the difference on a CHURINGA Gift Card.
 * If the item is more expensive, we will charge the difference to your credit card.
 * Return shipping costs will also be charged to your card.

 

IMPORTANT THINGS TO KEEP IN MIND:

* You must contact us BEFORE shipping items back to us. Items returned that don't include a Return Authorization Number or a return form will be charged a 25% restocking fee. 
* In the event that all of your items are not in stock, partial shipment will be made.
* All clothing being returned must be unworn and unwashed and in original condition.

* We must be notified within 7 days of you receiving your package, or we will not accept returns.
* Please allow a minimum of 14 days for us to receive and process your return or exchange.
* All returns/exchanges must be resolved within 1 month of your order.
* Please direct any questions to KOSTA@CHURINGAWORLD.COM